AI Strategy
AI Risk & Governance Specialist
I’m currently partnering with a retail client who is scaling their AI capabilities across both customer experience and supply chain. As they embed AI into their everyday operations—from personalized shopping recommendations to inventory forecasting—protecting customer trust and brand reputation is their top priority. They are seeking an AI Risk & Governance Specialist to ensure all deployments remain safe, ethical, and compliant, allowing the business to innovate and improve the retail experience with confidence.
What you'll be doing
- Lead the development of AI governance frameworks tailored to a fast-paced retail and e-commerce environment.
- Assess retail-specific AI use cases (like dynamic pricing models, customer service chatbots, and supply chain automation) for risks involving privacy, bias, and security.
- Partner closely with digital, e-commerce, legal, and data teams to establish clear controls and decision-making protocols.
- Evaluate third-party vendor tools and AI platforms being integrated into the company's retail tech stack.
- Champion responsible AI use, ensuring that sensitive consumer data and loyalty programs are fully protected from AI-related risks.
- Monitor emerging AI regulations and proactively recommend updates to internal practices.
What you bring
- Proven experience in risk, compliance, privacy, or data governance, ideally within retail, FMCG, or a similarly fast-paced, consumer-facing industry.
- A solid understanding of AI-specific risks, particularly regarding consumer data privacy, algorithmic bias in marketing or pricing, and third-party vendor risks.
- The ability to translate complex regulatory and technical concepts into practical guidance for retail buyers, marketers, and technical teams.
- Exceptional stakeholder management skills to bridge the gap between engineering teams and executive retail leadership.
- A commercial, pragmatic mindset that successfully balances the need for rapid retail innovation with robust risk management and brand protection.
If you are passionate about shaping how AI is used responsibly in the retail sector, or if you know someone doing great work in this space, I’d love to connect.
